Marketing Manager

We have an exciting opportunity for a Marketing Manager to join Turtle Bay as we grow our team to continue the incredible success the brand has had over the past few years.

We’re looking for an experienced marketer who can support us in continuing to cultivate our strong brand presence, whilst executing footfall-driving marketing initiatives to a high-standard.

This is the perfect role for a creative and commercial mind with experience in running successful marketing campaigns across multiple channels, along with being a great opportunity to work with an amazingly agile and innovative team who love to work together to strive for industry-leading performance.

Although the role will require presence in our Bristol Support Centre two days a week, we are interested in talented marketers across the UK!

Why you'll love it...

• Flexible working
• Lots of tasty food and cocktails
• The best team parties around
• 70% discounts for you and up to 6 friends at all of our restaurants
• Career development support
• Anniversary and performance bonuses
• Plenty of opportunities to travel the length & breadth of the UK, visiting our 50 restaurants (and growing).
• Join an amazing team who love to work together to get things done
• Opportunity to be highly creative, with space to try new things and be industry-leading
• Work for a successful, growing restaurant brand that’s all about good times.
• Full support in your career development with regular learning/creative thinking time

Your Key Responsibilities:

National Activity

• Execution of national and regional campaigns across multiple channels

• Working in a cross functional team to develop and execute new menu development and roll out, including all print elements.

• Developing and maintaining POS and brand touchpoints in the restaurants

• Print supplier management

• Coordination of collaborative campaigns with third parties, including alcohol suppliers

• Ownership of delivery marketing and partner relationships

• Working closely with the E&I partner to execute events, campaigns and PR activity

• Monitor competitor activity and stay on top of trends - ensuring we remain fresh and innovative

• Actively seek out and present commercially viable marketing opportunities

Regional Marketing Activity

• Owning new site opening marketing, from pre-opening support, opening event management and for the first three months of trading,

• Own and implement localised marketing strategies ensuring on brand consistency

• Support operations team and restaurant managers to improve their understanding of marketing and their ability to implement targeted footfall driving activity

• Work with the digital team to plan and execute digital support for local activity, including but not limited to, website, app, email, social, paid social.

• Work with the graphic designers on asset creation and continual improvement of our local marketing tools

• Working with local and regional third parties to develop sales opportunities

• PR agency liaison to secure coverage on a local level

• Track activity and share best practice to refine the local marketing support

Events

• Owning the events programme at Turtle Bay, including outside catering pop ups

• Support local and national scale events, inside and outside of restaurants, including planning, promotion, restaurant liaison and execution

• Liaison with PR agency to secure coverage for all event activity

Guest Experience

• Leading the Guest Experience function, and working with the Guest Experience Supervisor

• Evaluating guest interaction points and identifying ways to reduce guest questions or issues at source

• Resolving escalated guest enquiries that cannot be handled by the Guest Experience team

• Track and evaluate Guest Experience procedures, policies, standards, and effectiveness

• Manage all technology platforms, including regular performance reviews with agencies

• Run weekly/monthly/quarterly reports that provide updates on progress against various KPIs

• Prepare data to support decision making on an ad-hoc basis

• Tracking competitor, industry and wider trends and activity

Other

• Supporting other internal departments with marketing needs, including training and recruitment

• We’re not a huge team, so we all get stuck in with whatever we need to when required – from guest enquiries, to managing the booking system.

Required Skills and Experience

• At least 3 years’ experience in a similar marketing role.

• Experience of stakeholder management.

• Experience of traditional and digital channels, including campaign management, to drive sales and build engaging campaigns that gain traction with guests.

• Strong written and verbal communication skills.

• An understanding of how to measure, and analyse performance across a variety of channels from brand awareness to sentiment.

• Excellent attention to detail and the ability to maintain focus under pressure.

Desirable Experience

• Experience within hospitality - not just as a customer but within marketing ideally

• Ideally will have had previous account handling experience with agencies

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