Head Waiter - Hammersmith

Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night.

Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere.

We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments.

Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life.

Our DNA: The Way We Do Things:

• Be open and listen intently.
• Do the right thing.
• Recognise differences and celebrate individuality.
• Enjoy what we do and have fun.
• Deliver exceptional hospitality.

Head Waiter at Turtle Bay

At Turtle Bay, our Head Waiters are the leaders of the guest experience, setting the tone for warm, vibrant service and guiding the team to deliver unforgettable moments. You’ll be the go-to person on the floor, ensuring that every shift runs smoothly and that our guests feel the magic of the Caribbean from the moment they arrive.

Your role goes beyond hosting—it’s about inspiring your team, supporting seamless service, and creating an atmosphere where everyone feels welcome, relaxed, and uplifted. You’ll lead by example, whether it’s recommending a rum cocktail, sharing the story behind our dishes, or stepping in to make someone’s day extra special.

With your confident presence and natural leadership, you’ll help shape a team that thrives on connection, celebrates life’s shared moments, and brings a slice of the Caribbean to every table.

What Does Great Look Like for a Head Waiter?

• Live the Turtle Bay DNA - Lead by example, embodying Turtle Bay’s vibrant culture and values. Set the tone for a warm, relaxed atmosphere that welcomes every guest and inspires the team to do the same.

• Menu Excellence - Demonstrate expert-level knowledge of Turtle Bay’s menu, guiding both guests and team members with confidence. Recommend dishes, cocktails, and rums with flair, sharing the stories and inspirations behind each creation to elevate every dining experience.

• Create Memorable Guest Experiences - Take ownership of the guest journey. Build genuine connections through personalised greetings, attentive service, and thoughtful touches. Ensure every guest feels valued and leaves with lasting memories that inspire them to return—and ask for you by name.

• Deliver Exceptional Hospitality - Champion a “yes to the guest” mindset across the team. Anticipate needs, resolve issues with grace, and go the extra mile to ensure every interaction is infused with enthusiasm, care, and Caribbean warmth.

• Quality and Caribbean Flair - Uphold the highest standards of presentation and service. Ensure every dish and drink reflects Turtle Bay’s signature flair, with pride, precision, and consistency. Celebrate the Caribbean inspiration in every detail.

• Work Together as One Team - Be a driving force behind team collaboration. Support and guide hosts, bartenders, and chefs to create a seamless experience for every guest. Foster a culture of respect, inclusion, and unity—where everyone feels empowered to shine.

You’ll have the opportunity to grow your knowledge and skills through training, tailored courses, and a structured sign-off process, giving you the tools you need to succeed.

Let’s bring the spirit of the Caribbean to life—together.